I ordered my tickets through TicketMaster and they are being held at the box office / WILL CALL. Can I pick them up early? Ticket orders from TicketMaster are normally at the box office three days after being ordered.
I have TICKETS ON HOLD at the box office. How do I verify that they are there? If you ordered the tickets through BroadwayAcrossAmerica.com or TicketMaster, they will definitely be there as long as you have your confirmation number. If you don't have a confirmation number, you must call to get it.
What do I need to pick up my tickets? The box office requires a photo ID, the credit card the tickets were ordered with, and the TicketMaster confirmation number.
TicketMaster told me I need to pick up my tickets an hour before the show. Is this true? No, any time before the show starts is fine.
I have seats 2 and 4 - are they next to each other? Yes. In the Colonial, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle. Click here to view The Colonial Theatre Seating Chart.
Do you offer any DISCOUNTED SEATS? It depends on the show. Often, we offer both rush seats and obstructed view seating, both of which need to be purchased in person at the box office at a discounted price.
How do I obtain RUSH SEATS? Student/Senior Rush seats are usually sold one hour before the show time. You must either have a valid student ID or ID showing that you are 62 or older. They generally range in price from 25 to 35 dollars, and are sold cash only, on ticket per valid ID. They are available only at the box office, can be located anywhere in the theatre, and are totally based upon availability.
What does a LIMITED VIEW stamp on my ticket mean? Limited View seats are usually sold last, when there is very little inventory available. "Limited View" seats mean that the seats are located to the side of the orchestra, mezzanine, or balcony, and do not provide a full view of the stage. "Limited View" seats typically miss about a quarter of the upstage action. These seats are always the last seats to sell and are the BEST AVAILABLE at the time of purchase.
What hours is the BOX OFFICE open? Normally, we are open Monday through Saturday, 10am to 6pm. However, when we have a show, the box office is open until one half hour after the show begins, except on Sundays when they open 2 hours before the matinee curtain time to 6pm, or ½ hour after the evening curtain, whichever is later.
What forms of PAYMENT does the box office take? They take Visa, Mastercard, American Express, cash. Checks are accepted only if the show you are attending is more than ten banking days away from the date of purchase. Note that the credit card must be in the name of the person purchasing the tickets.
How do I do a MAIL ORDER? A mail order must include at least three days the person can attend the show, a general idea of where they would like to sit, day and evening telephone numbers, and a check for
the number of tickets times the price of each tickets. There is no other charge. Mail orders may be sent to:
The Colonial Theatre Box Office
106 Boylston Street, Boston MA 02116
How do I order DISABILITY ACCESS seating? Please call 617-880-2419. TTY 617-426-3444
Do you have an ELEVATOR? No - the Colonial Theatre does not have an elevator. Only the orchestra level of the theatre is fully accesible.
Do you have a wheelchair at the theatre? No.
CAN I GET IN EARLY if I have disability access seating? Yes, when you arrive at the theatre, please notify the doorperson on duty and you will be let in a few minutes early.
What time do they START LETTING PEOPLE IN? The lobbies generally open to public 45 minutes before the advertised curtain time.
Can I bring my CELL PHONE into the theatre? Cell phones are permitted in the theatre, but are required to be off during the performance. The Colonial has a babysitter line; patrons may leave this number at home, along with their seat locations. The number is 617-880-2499.
Can I bring my CHILD / CHILDREN? Children under the age of 5 are not allowed in the Theatre. For family shows, children are permitted in the theatre, but all children must have a ticket REGARDLESS OF AGE per Boston Fire Department Safety Regulations.
Can I take PICTURE inside the theatre? You can take pictures in the lobby, but not inside the theatre, or during the show.
I LOST MY TICKETS, what do I have to do? If you ordered the tickets through TicketMaster, you must contact TicketMaster Customer Service (617-931-2037). If you purchased the tickets at the box office, please call 617-880-2495 with the following information: your name, the date of purchase, the credit card number, your telephone number, and WHICH box office you purchased the tickets from (Colonial or Opera House). The box office will research the order and have you notify you that a location pass will be issued on the night of the performance. In all cases, a location pass will only be issued on the day of the performance, one hour before the show – NO EXCEPTIONS.
Do you know of a good RESTAURANT / HOTEL in the area? There are a number of restaurants in the neighborhood, as well as excellent accomodaitons. Our Restaurant Sponsors are Flemings located at 217 Stuart St., Boston and Teatro located at 177 Tremont St., Boston. Other Nearby restaurants include The Intermission Tavern, Maggianos, Montien, Rock Bottom, Tantric, Troquet, Teatro, Pigalle, The Theatre Cafe, California Pizza Kitchen, and Bennigans. Hotels nearby include The Radisson, The Park Plaza, The Hyatt Regency, and The Marriot Courtyard.
What is the closest T stop? The "Boylston" stop on the Green Line or the "Chinatown" stop on the Orange Line.
Is there HANDICAPPED PARKING in front of the theatre? There is handicapped parking available in front of the Colonial.
Where can I park/How much does it cost? There are a number of close and affordable parking garages in the neighborhood. We recommend using the parking garage at the Ritz Carlton towers - just past the Colonial on the left side of Boylston Street. There are parking discount coupons availale when purchasing tickets through BroadwayAcrossAmerica.com or at the Colonial Theatre Box Office.
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